Klarna FAQ's

What is Klarna?

Klarna is a flexible payment service that allows you to spread the cost of your purchase or pay for your order at a later date, depending on the options available at checkout.

How can I pay with Klarna?

Simply add your items to your basket and proceed to checkout. If Klarna is available for your order, select Klarna as your payment method and follow the instructions provided.

Do I need a Klarna account?

You may be able to use Klarna without creating a separate account, depending on the payment option and eligibility. Klarna will guide you through the checkout process.

Can I pay in instalments with Klarna?

Yes. Klarna may offer flexible payment options, such as paying in instalments or paying at a later date. The options available to you are shown at checkout and are subject to Klarna's approval.

Is there a fee for using Klarna?

This depends on the Klarna payment option you select. Some options may be interest-free, while others may include interest or fees. Any applicable costs will be clearly displayed by Klarna before you complete your purchase.

Why don't I see Klarna at checkout?

Klarna availability depends on factors such as your order value, location, the products in your basket and Klarna's eligibility assessment. If Klarna isn't displayed at checkout, another payment method will need to be selected.

Does Klarna affect my credit score?

Klarna may perform a credit or eligibility check depending on the payment option and your circumstances. The type of check and its potential impact can vary. Please refer to Klarna's terms for the most up-to-date information.

When will my Klarna payment be taken?

Your payment schedule depends on the Klarna option you choose. Klarna will provide the payment dates and amounts before you confirm your purchase.

Can I return an item if I paid with Klarna?

Yes. Our normal returns policy still applies to purchases made using Klarna. Once your return has been processed by us, Klarna will update your payment plan where applicable.

What happens to my Klarna payments if I return my order?

If you return an item, please follow our normal returns process. Once we confirm the return, Klarna will adjust or cancel the relevant payment according to the amount refunded.

Can I cancel my Klarna order?

Orders can only be cancelled in accordance with our standard cancellation policy. If your order is successfully cancelled or refunded, Klarna will update your payment plan accordingly.

What if I miss a Klarna payment?

If you are unable to make a scheduled payment, please contact Klarna directly as soon as possible. Late payment consequences depend on the Klarna product and the terms applicable to your purchase.

Who should I contact about my Klarna payment?

For questions about your payment schedule, eligibility, account, instalments or Klarna charges, please contact Klarna directly. For questions about your order, delivery, returns or refunds, please contact our customer service team.

Is Klarna secure?

Klarna handles the payment process using its own security systems. We do not have access to your Klarna account or payment credentials.

Where can I find more information about Klarna?

For the latest information about Klarna's payment options, eligibility, terms and conditions, please refer to Klarna directly.